---
title: "Troubleshoot Vicon IR lights"
canonical: "https://help.vicon.com/space/markerless/261719082/Troubleshoot%20Vicon%20IR%20lights"
format: markdown
---
To troubleshoot issues with Vicon IR lights, complete the following checks in the order shown.

> ⚠️ **Important**
> ⚠️               
> ⚠️ 
> ⚠️             Ensure all tests are undertaken by a qualified, trainedengineer. Ensure safe working practices are followed at all times

> Macro (scroll-only)
> 
> > Macro (toc)

## Initial checks

- Check the indicator is green, showing that the unit is receiving power.
- Ensure equipment is suitably rated for the Vicon IR light.

> Macro (scroll-pagebreak)

## Check illuminating (IR) LEDs

- Check the IR LEDs are working. (It is sometimes difficult to see infrared lights working in high brightness conditions)
    .

## Check status indicator LED

- Check the status indicator LED (located at the base of the Vicon IR light) to determine the status of the light
    . The status indicator LED turns green when power is supplied to the Vicon IR light.

## Final checks

- Check that the Vicon IR light is aligned correctly.

- Check that the protective film has been removed.

## Contact Vicon

If the previous checks did not solve your issue:

1. Note the
        serial number
        (found on the label at the
        top 
        of your Vicon IR light).
2. Contact
        [Vicon Support](mailto:support@vicon.com)
        .


     
For more information about Vicon IR lights in a Vicon Markerless system, see
    *Getting started with your Vicon Markerless system*
    and
    *Getting started with Vicon Shogun Markerless*
    , both available
    from the
    [Vicon website](https://help.vicon.com/space/markerless)
    .


> ⚠️ **Important**  
> ⚠️ The light source (LEDs) of this IR light is not replaceable. When the unit reaches its end of life, please dispose of the whole IR light and re-cycle where possible.