---
title: "Vicon Vantage troubleshooting"
canonical: "https://help.vicon.com/space/Vantage/15050966/Vicon%20Vantage%20troubleshooting"
format: markdown
---
If something is not quite right, try these quick tips to get things going again. Vantage system components I am missing some equipment or  Some equipment appears damaged from shipment. Contact Vicon Support  support@vicon.com 
 
 Connecting 
 My hardware isn’t connecting to the computer. 
 Confirm that the IP address settings are correct following the instructions in  Connect and configure the PC . Check the network card settings, including Jumbo Packet (for details, see  Configuring network card settings  or  Configuring and connecting the network ports  in the PDF  PC setup for Vicon systems ). Disable any firewall on the network card. Confirm that the Ethernet cable is firmly seated. Ensure you are an administrator on the computer. Camera hardware 
 I don’t see an image from the camera. 
 Confirm that you've removed the lens cap. Ensure that the aperture is not fully closed. Confirm that the  Strobe Intensity  is high (best on full at 1) and that the  Threshold  is not too high (a good default is 0.2). 
 When I tap a calibrated camera to select it, the camera indicates that it has been bumped. 
 To change the sensitivity of the camera to taps, in the camera’s  Properties  pane,  Settings  section (Nexus and Tracker) or  General  section (Shogun Live), choose a lower  Bump Sensitivity  setting. Calibrating cameras 
 After calibrating, image errors are very high. 
 Ensure that the camera aim and focus are correct, the camera properties are set appropriately, and that you covered the whole volume during your wand wave, then repeat the calibration. Ensure  Active Wand  is selected in the  Calibrate Cameras  settings (Nexus and Tracker) or  Camera Calibration  tab (Shogun Live). If you need more  information  than that supplied in the documentation or on the  Vicon Support web pages , please contact Vicon: Denver, CO   Vicon Denver 12650 E Arapahoe Rd Suite 200, Centennial CO 80112, USA T: 303.799.8686 F: 303.799.8690 E: support@vicon.com Los Angeles, CA   Vicon LA 3750 S. Robertson Boulevard Suite 100, Culver City, Los Angeles CA 90232, USA T: 310.437.4499 E: support@vicon.com Oxford, UK   Vicon Oxford 6 Oxford Pioneer Park Yarnton, Oxfordshire OX5 1QU, United Kingdom T: +44.1865.261800 E: support@vicon.com