---
title: "Vicon Valkyrie troubleshooting"
canonical: "https://help.vicon.com/space/Valkyrie/1742079/Vicon%20Valkyrie%20troubleshooting"
format: markdown
---
If something is not quite right, try these  quick tips  to get things going again. Set up your Valkyrie system I am missing some equipment   or  Some equipment appears damaged from shipment. Contact  Vicon Support . Connecting My hardware isn’t connecting to the computer. Confirm that the IP address settings are correct following the instructions in  Connect and configure the PC . Check the network card settings, including Jumbo Packets (see  Configuring network card settings ). Disable any firewall on the network card. Confirm that the Ethernet cable is firmly seated. Ensure you are an administrator on the computer. Camera hardware I don’t see an image from the camera. Confirm that you've removed the lens cap. Ensure that the aperture is not fully closed. Confirm that the  Strobe Intensity  is high (best on full at 1) and that the  Threshold  is not too high (a good default is 0.2). When I tap a calibrated camera to select it, the camera indicates that it has been bumped. To change the sensitivity of the camera to taps, in the camera’s  Properties  pane, go to the  Accelerometer  section and lower the  Bump Sensitivity  setting. Calibrating cameras After calibrating, image errors are very high. Ensure that the camera aim and focus are correct, the camera properties are set appropriately, and that you covered the whole volume during your wand wave, then repeat the calibration. Ensure  Active Wand  is selected in the  Camera Calibration  panel.